Worldwide Maintenance
IT Maintenance
Maintenance Department
Sites
-
- Centralized Help Desk in Reggio Emilia
li>NOC in Milan (1st and 2nd level technicians).
li>Technicians present on the national territory (1st level) and internationally (1st level)
li>Partnerships consolidated over time with local operators, certified and guaranteed by Net engineering for the management of any work overflow
li>Services on all major brands – data and voice
Certifications/Partnership:
- Allied Telesys
- Alcatel Lucent
- Cisco system
- HP
- Aruba Networks
- Juniper Networks
- Brocade
- Huawei
- LifeSize
- Websense
- Polycom
Italy
- TOTAL coverage of the country
- 4 Main Warehouses
- 6 Peripheral Warehouses
- H24 service
- Custom SLAs
- Centralized management
- Possibility of remote control and assistance
- 50 Technicians dedicated to assistance
- Main Warehouses
- Peripheral Warehouses
Europe
Worldwide
Nations with 24-hour service in addition to Italy
ALBANIA
ALGERIA
ANGOLA
ARGENTINA
AUSTRALIA
AUSTRIA
BELGIUM
BRAZIL
BULGARIA
CANADA
CHINA
CYPRUS
COLOMBIA
CONGO
KOREA
CROATIA
DENMARK
ECUADOR
EGYPT
UNITED ARAB EMIRATES
FINLAND
FRANCE
GERMANY
JAPAN
GREECE
INDIA
INDONESIA
IRAN
IRELAND
ISRAEL
KENYA
LITHUANIA
LIBYA
LUXEMBOURG
MALTA
MEXICO
MOLDAVIA
MONK
MOROCCO
NORWAY
PAKISTAN
NETHERLANDS
POLAND
PORTUGAL
QATAR
UK
CZECH REPUBLIC
ROMANIA
RUSSIA
SERBIA
SINGAPORE
SLOVAKIA
SLOVENIA
SPAIN
UNITED STATES
SOUTH AFRICA
SWEDEN
SWISS
TUNISIA
TURKEY
HUNGARY
VENEZUELA
VIETNAM
Data
- 4 ML EUR parts in stock in warehouses (over 5,000 devices)
- Over 2,000 direct and indirect contracts
- Support and maintenance of voice / data networks with products from the most important international vendors
- Maintenance of voice / data networks among the most extensive and relevant, throughout the national territory, with more than 80,000 devices managed
- Management of “Advanced Replacement” and “Spare Management” services
- Revenue Maintenance: 35% abroad, 65% Italy
Vendor
